Delivery & Returns

We offer a full delivery, installation and disposal service for all the products we sell within 30 miles of our premises at FK7 8HP
Delivery is free and we are happy to offer this at the earliest possible convenience.  When we receive your order, we'll contact you to arrange delivery on a suitable day and time slot - delivery can be as soon as next day and generally within four days.

Installation & Disposal of your old appliance and charges.


Stand installation- £45.00.
We will bring the product to your home, assemble the TV on it's supplied stand, set it up on a flat surface, hook up your existing equipment and tune in the terrestrial channels if you have an aerial or appropriate satellite installed. We will also give you a brief instruction on how to operate it.
We may be unable install existing new equipment and hook up any existing equipment if you do not already have the existing leads and cables.  We cannot guarantee that your existing equipment will work as you require with your new product particularly in the case of home theatre systems and set top boxes where manufacturers can have bespoke connectivity solutions.
We can offer this installation service on televisions and set top boxes not supplied by us at a cost of £75.00 inc VAT

Wall Mount Installation - £65.00
We will bring the product to your home, unpack it and fix it to your existing bracket remount it on the wall, connecting it to your existing equipment with existing leads.  Please note, changing one wall mounted TV for another can often require new cables, new screws etc which are chargable and the may ultimately require a visit by our specialist installation team at additional charge.
Freestanding Washing Machine and Dishwasher

Installation £25.00
We will bring the product to your home, unpack it remove any packing bolts and hook the machine up to your existing water and waste system, provided your old machine is unplugged and water free.

This does not include extending hoses or removing existing kitchen units and boards to help the appliance or the hoses to fit.  We are unable to perform what you may consider to be basic plumbing or electrical work to help the appliances be installed.  Our installers are not trained in this and they reserve the right to refuse to complete the job.  Should that be the case, you will be refunded the cost of the installation or we will happily arrange for specialist installation team to complete the job at additional cost.  We unfortunately we can't guarantee that there will be no damage to your floor, particularly in the case of floors lined with linoleum.  If you suspect you will have a problem with this (eg) uneven or fragile flooring, let us know and we'll have a look before proceeding.
We take great pride in our installation services and always attempt each job to the best of our abilities but we resolve the right to refuse an installation job if we feel it is outwith the training and expertise of our installers.  That being the case, we will offer a full refund or arrange for a specialist installation team at additional cost.

Disconnection £10.00
We will securely and safely disconnect your appliance from water and electricty.
Freestanding Refrigeration

Installation £15.00
We will unpack the appliance and install it in a room of your choice, making sure it is level and secure.
NB.  This does not apply to larger American style refrigeration which you will have to contact us in store to arrange.  We usually require a site visit by our delivery team to make sure the appliance will fit.
Electric Cookers

Electric cookers installations are carried out by our qualified electrician and we will contact you to arrange when is best to have the item delivered and installed together. Includes disconnecting your old cooker
Gas Cookers

Installation £90.00
Gas cookers installations are carried out by our qualified CORGI registered Gas engineer and we will contact you to arrange when is best to have the item delivered and installed together.
Built in Kitchen Appliances

Installation £90.00
Built in kitchen appliance installations are carried out by our qualified kitchen fitter and we will contact you to arrange when is best to have the item delivered and installed together.

Appliance recycle £20.00 
Have your old appliance taken away to our local recycling centre
Applies to all washing machines, dishwasher and cookers. For refrigeration products the cost is slighly higher at £45.00

Custom Installations

If you would like your product installed on your wall, wires hidden, multi room audio solutions, we can assist with our team of specialist installers.  No two jobs are the same and therefore no two jobs have the same price – contact us for more information.  

Repairs to televisions

We provide a full back up repair service to all TVs and other electrical equipment supplied by us.  Please contact us by telephone or email and we’ll make a decision as to whether the TV should be uplifted for repair or can be fixed in house.  We resolve to look after equipment supplied by us to the highest standards without unnecessary or excessive call out and repair charges.  We, of course, strongly recommend that you consider purchasing extended cover on your equipment as we can deal directly with the warranty company on your behalf.  Extended cover can be purchased up to 8 weeks before the equipment’s manufacturer’s guarantee is due to run out.

Repairs to Kitchen appliances
Appliances which are still covered by the manufacturer’s guarantee will generally be repaired using their own engineers.  Contact them directly for this.  Should your appliance be outwith the manufacturer’s guarantee, please contact us with details of the fault and we will arrange for one of our partner firms to contact you to arrange a repair visit.  There is a call out charge of £64.99 for this.
Please consider purchasing extended warranty cover with your appliance as all repairs will be directly undertaken by us as promptly as possible and we can handle all billing as we deal with warranty company directly.  This can be purchased up to 8 weeks before the manufacturer’s guarantee is due to run out.
For delivery and installation prices on anything not covered above, please contact us in store. We're always happy to help.

Delivery and Returns

Radio Music Store deliver to selected UK locations within a 25 mile radius of FK7 8HP, Bannockburn. Where a customer resides outside of this postcode radius we recommend contacting the store on 01786 812420 or [email protected] to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.

Delivery Timescales

Radio Music Store will deliver all purchased goods within a window of 5 days. Radio Music Store will contact all customers immediately after a sale has been made to confirm the delivery details.