Service & support

Our Store

Radio Music Store is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected]. Radio Music Stores Ltd is a family business retailing electronics for over seventy years.
Registered in Scotland 55833. Vat Registration Number. 262 1221 06

Our History

Radio Music Store was started in 1932 by Frank Kane, with our first service being the sale and service of large radio transistors (hence the business name!).  Frank’s son Bill took over in 1970 and Bill’s son Michael is now the Sales Manager.  We pride ourselves on offering an old fashioned approach to service and values with a thoroughly modern approach to technology and sales.

Rental Service

Renting televisions has been part of our business for eighty years and offers a solution to those who don’t want to shell out for a new television, have the hassle of potential repair bills or the worry of retuning and keeping up with other industry changes.  Ask about rental as an alternative to buying goods;  the reason we’re still renting after all this time is that the service is still as relevant today as it was in 1932!

Delivery & Installation

We will telephone you to arrange delivery of your goods.
Initial delivery of goods is free. However, if we arrange to deliver your goods and you are not in to sign for them, you may be charged for re-delivery.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5-7 business days .

WEE Regulations

The Waste Electrical and Equipment Regulation (2006) is now European law. The UK government is required to increase the amount of WEEE being treated, recovered or recycled to stop in going into landfill sites.
At Radio Music Store, in order to comply with the regulations, we offer an in-store take back service. If you purchase a new electrical item from us, you can utilise our free in-store take back service to dispose of the old one. This is on a like for like basis, so if you buy a washing machine, you can bring back a washing machine; if you buy a cooker, you can bring back a cooker; etc. Any equipment returned to us will be disposed of in a safe manner in accordance with the regulation.
All electrical goods created after 13^th August 2005 are marked with a crossed out wheelie bin symbol (as shown below). The symbol is to let you know that the item should be disposed of separately from normal household waste.
All of us should consider the environmental impact caused by the disposal of electrical items which are broken or no longer required. Each year in the UK we dispose of 1.2 million tones of electrical and electronic waste. This amount is increasing by 5% each year. Currently over 75% of waste electrical goods end up in landfill sites. These electrical items contain toxins which can cause soil and water contamination, which is bad for our communities. This can have a harmful effect on natural habitat, wildlife and also human health.
With a little care and attention, together we can minimize our harmful environmental impact and make a difference for future generations.