Terms and Conditions
These terms and conditions refer to sale through our website and differ from the terms and conditions for in store sales.
All prices shown on the website are in GBP and inclusive of VAT. We make every effort to ensure that the prices are correct, however, mistakes can happen and if a sale occurs with the incorrect pricing, we reserve the right to refuse the sale and resolve the pricing error immediately.
We accept payment by most debit and credit cards via our secure online payment service. Payment by cash , cash on delivery or by account cannot be done through our website. Please contact the store for more information.
Our website will display all products currently held in store or uploaded items that have recently went out of stock. “In stock” items are generally available immediately. In a small number of cases, an item will not be (eg) when the item is the last one and we cannot offer the item direct from our display. We may have to order another directly from the manufacturer. We will contact you promptly to resolve this issue if it occurs.
Items shown as “out of stock” are in most cases available to order by us from our extensive network of suppliers and direct manufacturer accounts. These can be delivered within as little as 2-3 days. Please call or email us for an exact delivery date.
If you have a specific item you would like that isn’t listed, please call us for a quote. We’re always happy to help with any sales enquiry and chances are that item you require is available quickly.
Returns, Damaged and Faulty Items
Unwanted items can be returned up to 14 days from receipt of goods provided:
(i) They are unused, undamaged and in resalable condition.
(ii) They are returned with their original packaging and all supplied accessories
Please contact the store to arrange the return. Please note, that there may be a restocking fee of £20 per item returned.
We take care to visually inspect all items for damage on delivery but where customers do not want the item unboxed by our delivery team, they should do so themselves within 48 hours as Items discovered to be damaged on delivery outwith this period may not be eligible to be returned. Please bear this in mind with items bought for occasions such as Christmas presents.
Items found to be faulty within 28 days of receipt will be replaced or refunded by us at no cost to the customer as soon as is possible but no longer than 7 days.
Items older than 28 days which have gone faulty can no longer be replaced or refunded automatically and would be repaired or replaced under the terms of the manufacturer’s warranty. We resolve to have any issues dealt with promptly and efficiently.
We take great pride in our customer service at Radio Music Store and we hope to deal with any issues you have, to the best of our ability.
You have the right to cancel your order up to 5pm on the day before your delivery. Please contact the store on 01786812420 or by email on firstname.lastname@example.org and you will be entitled to a full refund as soon as possible but not longer than 5 working days. Cancellations after the cut off may still be delivered and may incur a failed delivery charge.
We offer a full delivery, installation and disposal service for all the products we sell to the following postcodes: FK1 - FK18, G33, G62 - G69, EH28 - EH30, EH49, EH51, PH3 - PH5, PH7.
Delivery is free and we are happy to offer free next day delivery on the following days: Monday, Tuesday, Thursday, Friday and between the hours of 10am and 6pm. You may choose another day if you do not wish next day. Next day delivery is only guaranteed and available on products priced over £199.99. Disposal is on a strictly like for like basis.
Timed and Saturday deliveries
We can also offer a morning or afternoon timed delivery, or Saturday delivery at a cost of £29.99.
If we attempt delivery and there is no one available to receive the delivery as arranged, we will contact you to arrange a repeat visit. This will incur an failed delivery charge of £19.99 and for each subsequent repeat visit if we are still not able to deliver as arranged. If you think you’re not going to be in, let us know before 5pm as specified in the cancellation clause.
Installation & Disposal of your old appliance – charges, and what we CAN and CAN’T do
We CAN bring the product to your home, unpack it and take the packaging away with us, set it up on a flat surface, hook up your existing equipment and tune in the terrestrial channels if you have an aerial or appropriate satellite installed. We can also give you a brief instruction on how to operate it.
We CAN NOT install existing new equipment and we CAN NOT hook up any existing equipment if you do not already have the existing leads and cables. We cannot guarantee that your existing equipment will work as you require with your new product particularly in the case of home theatre systems and set top boxes where manufacturers can have bespoke connectivity solutions.
We can offer this installation service on televisions and set top boxes not supplied by us at a cost of £59.99 inc VAT
We CAN bring the product to your home, unpack it and take the packaging away with us, remove any packing bolts and hook the machine up to your existing water and waste system, provided your old machine is unplugged and water free.
We CAN NOT disconnect your old appliance. We CAN NOT extend hoses or remove existing kitchen units and boards to help the appliance or the hoses to fit. We CAN NOT perform what you may consider to be basic plumbing or electrical work to help the appliances be installed. Our installers are not trained in this and they reserve the right to refuse to complete the job. Should that be the case, you will be refunded the cost of the installation or we will happily arrange for specialist installation team to complete the job at additional cost. We CAN NOT guarantee that there will be no damage to your floor, particularly in the case of floors lined with linoleum. If you suspect you will have a problem with this (uneven or fragile flooring, let us know!)
We take great pride in our installation services and always attempt each job to the best of our abilities but we resolve the right to refuse an installation job if we feel it is outwith the training and expertise of our installers. That being the case, we will offer a full refund or arrange for a specialist installation team at additional cost.
We CAN bring the product to your home, unpack it and take the packaging away with us, and connect it to an existing electrical socket.
We CAN NOT remove existing kitchen units and boards to help the appliance to fit. We CAN NOT perform what you may consider to be basic plumbing or electrical work to help the appliances be installed. Our installers are not trained in this and they reserve the right to refuse to complete the job.
NB. This does not apply to larger American style refrigeration which you will have to contact us in store to arrange.
Electric cookers installations are carried out by our qualified electrician and we will contact you to arrange when is best to have the item delivered and installed together.
Gas cookers installations are carried out by our qualified CORGI registered Gas engineer and we will contact you to arrange when is best to have the item delivered and installed together.
Built in kitchen appliance installations are carried out by our qualified kitchen fitter and we will contact you to arrange when is best to have the item delivered and installed together
Your Statutory Rights
None of the above affects your statutory rights as a consumer under UK Law and we reserve the right to amend our terms and conditions without affecting your statutory rights