Hotpoint recall

17th Dec 2019

Hotpoint have issued a recall notice for several washing machine models sold between 2014 & 2018.

If you bought a Hotpoint washing machine from us during this time, note the model and serial number from the plate behind the door and check it on the link above.
(There's over half a million machines affected, so website traffic will likely overload the site for the next few days)

It looks like Hotpoint will issue you with a replacement machine when they get the full recall operation underway in January.  In the meantime, they have advised that you do not use the machine or use it only on cycles with programs of less than 20 degrees celcius.

You can also read this Q&A we've had issued to help with this:

Which washing machines are being recalled?
Whirlpool is recalling a limited number of washing machines sold in the UK and Ireland under the
Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018.
Please note,  no Whirlpool branded machines are affected.

How can I find out if I own an affected machine?
You can check if your washing machine is affected by this recall by visiting This site includes an online model checker tool, as well as a full list of model numbers.
Alternatively, customers can call our freephone hotline 0800 316 1442 where one of our advisers can assist with checking their model and providing further information.

What are you offering affected customers?

Under the recall, all affected customers will have the choice of either a free-of-charge like-for-like
replacement washing machine, or a free-of-charge in-home repair of their existing appliance.
If customers choose the replacement option, Whirlpool will collect and dispose of their affected
washing machines and deliver their new products free-of-charge.

What should I do with my affected washing machine between now and when you recall them?
To avoid all risk associated with the use of affected models, customers should unplug their washing
machines and not use them.
If nevertheless customers do use their appliance, they should only use cold water cycles of 20C or
lower as this significantly reduces the risk. This is because the issue is associated with the washing
machine’s heating element being activated during washing cycles above 20C.