We offer a full delivery, installation and disposal service for all the products we sell to the following postcodes: FK1 - FK18, G33, G62 - G69, EH28 - EH30, EH49, EH51, PH3 - PH5, PH7.
Delivery is free and we are happy to offer free next day delivery on the following days: Monday, Tuesday, Thursday, Friday between the hours of 10am and 6pm and Saturday between 9am and 2pm. You may choose another day if you do not wish next day. Next day delivery is only guaranteed and available on products priced over £199.99. Disposal is on a strictly like for like basis.
We will contact you by telephone to arrange a suitable three hour time slot the day before delivery.
Installation & Disposal of your old appliance – charges, and what we CAN and CAN’T do
We CAN bring the product to your home, unpack it and take the packaging away with us, set it up on a flat surface, hook up your existing equipment and tune in the terrestrial channels if you have an aerial or appropriate satellite installed. We can also give you a brief instruction on how to operate it.
We CAN NOT install existing new equipment and we CAN NOT hook up any existing equipment if you do not already have the existing leads and cables. We cannot guarantee that your existing equipment will work as you require with your new product particularly in the case of home theatre systems and set top boxes where manufacturers can have bespoke connectivity solutions.
We can offer this installation service on televisions and set top boxes not supplied by us at a cost of £59.99 inc VAT
We CAN bring the product to your home, unpack it and take the packaging away with us, remove any packing bolts and hook the machine up to your existing water and waste system, provided your old machine is unplugged and water free.
We CAN NOT disconnect your old appliance. We CAN NOT extend hoses or remove existing kitchen units and boards to help the appliance or the hoses to fit. We CAN NOT perform what you may consider to be basic plumbing or electrical work to help the appliances be installed. Our installers are not trained in this and they reserve the right to refuse to complete the job. Should that be the case, you will be refunded the cost of the installation or we will happily arrange for specialist installation team to complete the job at additional cost. We CAN NOT guarantee that there will be no damage to your floor, particularly in the case of floors lined with linoleum. If you suspect you will have a problem with this (uneven or fragile flooring, let us know!)
We take great pride in our installation services and always attempt each job to the best of our abilities but we resolve the right to refuse an installation job if we feel it is outwith the training and expertise of our installers. That being the case, we will offer a full refund or arrange for a specialist installation team at additional cost.
We CAN bring the product to your home, unpack it and take the packaging away with us, and connect it to an existing electrical socket.
We CAN NOT remove existing kitchen units and boards to help the appliance to fit. We CAN NOT perform what you may consider to be basic plumbing or electrical work to help the appliances be installed. Our installers are not trained in this and they reserve the right to refuse to complete the job.
NB. This does not apply to larger American style refrigeration which you will have to contact us in store to arrange.
Electric cookers installations are carried out by our qualified electrician and we will contact you to arrange when is best to have the item delivered and installed together.
Gas cookers installations are carried out by our qualified CORGI registered Gas engineer and we will contact you to arrange when is best to have the item delivered and installed together.
Built in kitchen appliance installations are carried out by our qualified kitchen fitter and we will contact you to arrange when is best to have the item delivered and installed together.
f you would like your product installed on your wall, wires hidden, multi room audio solutions, we can assist with our team of specialist installers. No two jobs are the same and therefore no two jobs have the same price – contact us for more information.
We provide a full back up repair service to all TVs and other electrical equipment supplied by us. Please contact us by telephone or email and we’ll make a decision as to whether the TV should be uplifted for repair or can be sorted in house. We resolve to look after equipment supplied by us to the highest standards without unnecessary or excessive call out and repair charges. We, of course, strongly recommend that you consider purchasing extended cover on your equipment as we can deal directly with the warranty company on your behalf. Extended cover can be purchased up to 8 weeks before the equipment’s manufacturer’s guarantee is due to run out.
We are happy to undertake repairs to televisions not supplied by RMS. They should be brought into the store and left along with details of the fault. We will go ahead and carry out any repair work up to a value which we feel is appropriate given the age and replacement value of the TV. As a rule of thumb, this would normally be around £100 inc VAT. Beyond this we would prepare a quote and seek your authorisation to proceed with the repair. An inspection fee of £29.99 must be left along with the equipment which will be deducted from the repair bill and is to cover the costs of any work that must be done by our engineer should you not wish to proceed. Labour cost is a flat rate of £72.00. We aim to have your TV repaired within 14 days where possible.
Appliances which are still covered by the manufacturer’s guarantee will generally be repaired using their own engineers. Contact them directly for this. Should your appliance be outwith the manufacturer’s guarantee, please contact us with details of the fault and we will arrange for one of our partner firms to contact you to arrange a repair visit. There is a call out charge of £64.99 for this.
Please consider purchasing extended warranty cover with your appliance as all repairs will be directly undertaken by us as promptly as possible and we can handle all billing as we deal with warranty company directly. This can be purchased up to 8 weeks before the manufacturer’s guarantee is due to run out.
For delivery and installation prices on anything not covered above, please contact us in store. We're always happy to help.